Product-related Notes
1. Shipping Timeline
Due to the complexity of our developer-grade hardware and global logistics, your order will typically ship within 10 business days after payment confirmation. Actual delivery times may vary by country, influenced by customs clearance processes and regional carrier performance.
2. Return Policy
As a developer-focused product designed for enterprise and professional use, this device does not qualify for 7-day return privileges in accordance with industry standards for commercial-grade hardware. All sales are final unless covered under our Service Policy.
3. Warranty Coverage
We provide a 1-year limited warranty covering manufacturing defects and material flaws (excluding normal wear and tear or misuse) from the date of shipment. This includes:
· Free repairs/replacements for hardware failures caused by non-human error
· Priority support for critical technical issues through our dedicated developer support team
4. Technical Support
For product inquiries, troubleshooting, or warranty claims, please contact our Developer Success Team at leion@llvision.com. Our experts are available to assist with:
· SDK integration guidance
· Firmware updates
· Hardware diagnostics
5. Developer Ecosystem
This device is part of our LLVision Developer Program, offering:
· Early access to software updates
· Priority access to beta features
· Technical documentation and community resources
Thank you for choosing LLVision
We appreciate your collaboration in advancing spatial computing technologies.
Best regards,
The LLVision Team
